miche whiteboy
@michewhiteboy
Reliable customer-focused debt collection specialist skilled in negotiation and dispute resolution.
South AfricaWhat I'm looking for
I am a dedicated debt collection professional with proven experience negotiating payment plans, resolving disputes, and meeting collection targets in fast-paced contact-centre environments.
I adapt quickly, work well under pressure and collaborate effectively with teams while applying clear communication, problem-solving and time-management to deliver results.
My strengths include strong negotiation, honesty, professionalism and leadership; I seek to contribute these skills to help an employer improve recovery rates and operational efficiency.
Experience
Work history, roles, and key accomplishments
Collection Agent
Homechoice (Pty) Ltd
Oct 2014 - Nov 2022 (8 years 1 month)
Managed client inquiries and resolved disputes while arranging repayments, meeting collection targets and maintaining accurate records under high-volume conditions.
Debt Collector
Anthony Richards & Associates
Oct 2012 - Sep 2014 (1 year 11 months)
Negotiated payment plans and educated debtors on consequences while applying correct procedures for case handling and query resolution, consistently meeting collection objectives.
Education
Degrees, certifications, and relevant coursework
Siminye High School
Senior Certificate, General Secondary Education
Obtained Senior Certificate with subjects including Afrikaans, English, Biology, History, Business Economics, and Accounting; issued by Umalusi.
Availability
Location
South AfricaAuthorized to work in
Job categories
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