Open to opportunities

Mario Mouawad

@mariomouawad

Professional specializing in strategic revenue management and luxury marketing to boost profitability and guest experience.

France

Message

What I'm looking for

I’m looking for an international hospitality group where I can optimize guest experience and maximize profitability—blending luxury marketing creativity, data analysis, and disciplined revenue management to support high-end standards.

I’m currently pursuing a Master’s degree in Hotel Revenue Management, combining sensitivity to the luxury industry with expertise in strategic revenue management. I’m driven to improve the performance and image of high-end establishments.

Through my hospitality internships, I’ve gained hands-on experience with welcoming guests, managing check-ins/check-outs, and handling guest requests, reservations, payments, and complaints using the International Client Relations PMS system. I deliver personalized service to ensure high guest satisfaction, including VIP welcome, preference management, and coordination of services for an international clientele.

I bring strong organization, leadership, and professional communication, with a proactive approach to follow-up—anticipating needs and organizing surprises. I’m ready to bring marketing creativity, data analysis mindset, and attention to detail to optimize guest experience while maximizing profitability in an international hospitality group.

Experience

Work history, roles, and key accomplishments

Reception Intern

Mövenpick Beirut

Oct 2025 - Jan 2026 (3 months)

Managed guest check-ins and check-outs and handled reservations, payments, and complaints using the International Client Relations PMS system. Delivered personalized service to support high guest satisfaction.

Guest Check In Out PMS (International Client Relations)Reservation Management Payment Processing Complaint Handling Guest Service Time Management Guest check in out

Guest Relations Intern

Sofitel Paris Le Faubourg

May 2024 - Aug 2024 (3 months)

Provided welcoming guest reception and personalized follow-up to enhance the overall experience. Supported VIP welcome, preference management, and coordination of services for an international clientele.

Guest Reception VIP Service Coordination Professional communication Teamwork

Room Service Apprentice

Cheval Blanc Paris

Oct 2022 - Oct 2023 (1 year)

Coordinated room service order taking and supported guest satisfaction follow-up for a demanding international clientele. Ensured issue resolution with front office, housekeeping, and F&B to maintain high satisfaction.

Room Service Order Taking F&B Coordination Attention To Detail

Room Service Intern

Four Seasons George V

Apr 2022 - Aug 2022 (4 months)

Supported room service organization and daily operations. Contributed to delivering consistent, detail-focused service for guests at a high-end property.

Room Service Service Delivery Quality Control Team Coordination Attention To Detail Guest Service Professional communication