At First Gen Financial, I manage enterprise customer relationships after implementation, connecting customer priorities with adoption, operational success, and long-term account health. I lead complex onboarding programs and Executive Business Reviews, and work across teams to address customer challenges.
At Nousu.io, I managed customer onboarding and operational workflows, building processes and documentation to support consistent client operations. I also prepared reports and business updates that communicated progress, priorities, and value.
As Director of Customer Success at Shyftoff, I led customer success strategy across the customer lifecycle, from onboarding through ongoing engagement. I developed customer engagement processes and worked with internal teams and external partners to address issues and support retention.
