Alejandra Landeros

I am a proactive Customer Success Manager with four years' experience managing $2.3M ARR across mid-market and enterprise accounts, achieving 98% retention and 50% adoption growth. I focus on measurable outcomes that increase customer lifetime value.

At PrePass I manage a portfolio of 300+ accounts, contributing to over $250,000 in monthly recurring revenue through retention and upsell strategies. I drove 50% monthly product adoption growth with a scalable success framework and leveraged PowerBI to monitor health scores and flag churn risks.

Previously, I partnered with executives at Noumena to align product features with business objectives, delivering a 15% lift in client satisfaction and $50k in upsells, and launched a knowledge base that cut support tickets by 30%. In patient-facing roles I reduced no-shows 15%, recovered lost revenue, and generated significant monthly treatment sales through upselling.

I combine operational rigor from underwriting and finance with hands-on customer success execution, leveraging CRM and analytics tools to drive adoption, retention, and expansion. I hold a Bachelor's degree from the University of Arizona and multiple certifications in digital marketing and analytics.