Elizabeth Okpeh

I’m a Customer Service Representative with 1+ years of experience in a fast-paced inbound call center, focused on delivering efficient and empathetic support to customers.

In my previous role, I handled high-volume inbound calls, maintained over 85% first contact resolution and excellent customer support, and documented every interaction in CRM systems with a high level of accuracy and attention to detail.

I also navigate multiple systems and tools, adapt quickly to new processes and policies, maintain confidentiality and compliance when handling sensitive customer information, bringing strong communication, problem-solving, and active listening to every call.