Elizabeth Njoroge

Tracked grants, investor opportunities, and submission deadlines using Notion and Google Workspace. Coordinated remote workflow and provided administrative support to help ensure timely submissions.

Researched donors and partnership opportunities and supported outreach communication. Tracked the partnership pipeline and helped compile proposals as part of a remote fundraising team.

Conducted grant research to identify funding opportunities and supported proposal development. Organized documents and coordinated administrative tasks to meet remote submission deadlines.

Provided daily IT operations support, including system diagnostics, troubleshooting, and network security for remote and on-site users. Delivered Tier 1/2 support for Microsoft 365, Google Workspace, VPN, and cloud tools, and created troubleshooting guides to reduce repeat support tickets.

Conducted 50+ targeted outbound calls daily to qualify prospects and book product demo appointments. Managed the outreach pipeline in Salesforce and ClickUp, created personalized email nurtures, and coordinated virtual intro meetings with US sales and marketing teams.

Delivered high-volume omnichannel support (in person, phone, and email) in a regulated financial environment. Improved branch service ratings by 20%, maintained 100% AML/KYC compliance with zero infractions, and achieved zero reconciliation errors while logging interactions in CRM systems.

Managed high-volume customer support across calls, email, and chat while maintaining SLA adherence and KPI targets. Increased customer satisfaction by 20%, reduced customer complaints by 25%, and improved positive feedback by 15% through proactive issue resolution and service follow-up.

Managed document verification, indexing, and filing using an Electronic Document Management System (EDMS). Reduced retrieval time through digitization support, handled secure mail routing and archiving, and supported internal and external audits with accurate documentation.

Provided end-user technical support by diagnosing hardware and software issues to minimize production downtime. Delivered IT training to non-technical staff to improve digital tool adoption and supported broadcast technology teams with live production workflows.

Handled desktop support including system configuration, troubleshooting, and peripheral setup. Managed LAN/WAN setup and remote desktop access, and set up AV equipment for remote meetings and company-wide presentations.

Earned a Bachelor of Information Technology from Makerere University.

Completed a Software Engineering credential at Moringa School in 2024.

Completed the Virtual Assistant Professional program with ALX Africa Freelancer Academy.

Completed the Venture Founder Academy—Startup Fundamentals with ALX Africa.

Completed Cashiering & Back Office Operations training at the Kenya School of Monetary Studies.

Completed Leadership & Management Skills for Supervisors training at the Kenya Institute of Management.

Completed Social Media Marketing coursework through Alison / Great Learning / Simplilearn.