BMBilha Mbaire
@bilhambaire
Remote Customer Support professional with 13+ years’ experience in fintech, KYC compliance, fraud prevention, and customer retention.
KenyaWhat I'm looking for
I am a remote Customer Support Specialist with 13+ years of experience across fintech, education, and service industries. Skilled in chat, email, and phone support, KYC compliance, fraud prevention, and CRM tools. I’m known for clear communication, calm problem-solving, and delivering high customer satisfaction in fast-paced remote teams. I’m seeking fully remote roles in customer support, trust & safety, or AI-related support.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Sedwave Ltd.
Feb 2021 - Jun 2025 (4 years 4 months)
Provided app assistance and troubleshooting for users, ensuring compliance with KYC regulations. Responded to calls, chats, and emails while preventing fraud and handling technical support requests.
Customer Support Specialist
Sendwave Ltd.
Feb 2021 - Feb 2025 (4 years)
Provided application support and troubleshooting via calls, chat, and email; conducted KYC and compliance screening, prevented fraud through verification checks, and managed high-volume tickets while maintaining service quality.
Customer Service Representative
Carmax Service Centre
Nov 2017 - Dec 2020 (3 years 1 month)
Handled inbound and outbound calls, resolved customer complaints, processed orders, and managed administration tasks while maintaining records in the CRM.
Customer Service Representative
Bridge International Academies
Feb 2011 - Sep 2016 (5 years 7 months)
Provided support to parents and staff, managed inquiries and complaints, conducted surveys, and maintained databases while ensuring effective communication.
Retail Sales
Zuku
Aug 2007 - Dec 2010 (3 years 4 months)
Created new accounts, generated leads through cold calls, oversaw installations, and ensured customer satisfaction while managing service orders and stock levels.
Retail Sales Associate
Zuku
Jun 2007 - Dec 2010 (3 years 6 months)
Generated leads through cold calling and customer engagement, created new customer accounts, assisted with service selection and installations, and resolved service complaints.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Bachelor of Business Administration and Management, Business Administration and Management
2023 -
Kiwan Business College
Diploma in Programming, Programming
2006 - 2007
Studied programming with a focus on Visual Basics, Oracle, and System Analysis & Design.
Kiwan Business College
Certificate in Information Technology, Information Technology
2005 - 2006
Completed a certificate program in Information Technology, covering Microsoft Word, Excel, Access, PowerPoint, and Adobe PageMaker.
Jotun Paints
Certificate in Customer Care/Sales Specialist, Customer Care/Sales
Completed a certificate program in Customer Care/Sales Specialist.
Kiwan Business College
Diploma, Programming
Completed a Diploma in Programming at Kiwan Business College.
Kiwan Business College
Certificate, Information Technology
Completed a Certificate in Information Technology at Kiwan Business College.
Jotun Paints
Certificate, Customer Care / Sales
Completed a Certificate in Customer Care / Sales Specialist provided by Jotun Paints.
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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