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Open to opportunities

Bilha Mbaire

@bilhambaire

Dedicated customer service professional with 13 years of experience.

Kenya

What I'm looking for

I am looking for a role in a dynamic team that values customer success and offers opportunities for growth.

I am a dedicated and results-driven customer service professional with thirteen years of experience in fast-paced environments across various industries. My proven track record includes delivering exemplary customer support, resolving issues efficiently, and ensuring customer satisfaction. I am skilled in troubleshooting, handling complaints, and providing personalized solutions.

Throughout my career, I have developed strong verbal and written communication skills, complemented by a people-oriented approach and a positive attitude. My recent role as a Customer Support Specialist at Sedwave Ltd. involved providing app assistance, ensuring compliance, and preventing fraud. I am now seeking to leverage my expertise to contribute to a dynamic team and drive customer success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Mount Kenya University logoMU

Mount Kenya University

Bachelor of Business Administration and Management, Business Administration and Management

2023 -

KC

Kiwan Business College

Diploma in Programming, Programming

2006 - 2007

Studied programming with a focus on Visual Basics, Oracle, and System Analysis & Design.

KC

Kiwan Business College

Certificate in Information Technology, Information Technology

2005 - 2006

Completed a certificate program in Information Technology, covering Microsoft Word, Excel, Access, PowerPoint, and Adobe PageMaker.

JP

Jotun Paints

Certificate in Customer Care/Sales Specialist, Customer Care/Sales

Completed a certificate program in Customer Care/Sales Specialist.

Tech stack

Software and tools used professionally

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Bilha Mbaire - Customer Support Specialist - Sedwave Ltd. | Himalayas