Bilha Mbaire
@bilhambaire
Dedicated customer service professional with 13 years of experience.
KenyaWhat I'm looking for
I am a dedicated and results-driven customer service professional with thirteen years of experience in fast-paced environments across various industries. My proven track record includes delivering exemplary customer support, resolving issues efficiently, and ensuring customer satisfaction. I am skilled in troubleshooting, handling complaints, and providing personalized solutions.
Throughout my career, I have developed strong verbal and written communication skills, complemented by a people-oriented approach and a positive attitude. My recent role as a Customer Support Specialist at Sedwave Ltd. involved providing app assistance, ensuring compliance, and preventing fraud. I am now seeking to leverage my expertise to contribute to a dynamic team and drive customer success.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Sedwave Ltd.
Feb 2021 - Jun 2023 (2 years 4 months)
Provided app assistance and troubleshooting for users, ensuring compliance with KYC regulations. Responded to calls, chats, and emails while preventing fraud and handling technical support requests.
Customer Service Representative
Carmax Service Centre
Nov 2017 - Dec 2020 (3 years 1 month)
Handled inbound and outbound calls, resolved customer complaints, processed orders, and managed administration tasks while maintaining records in the CRM.
Customer Service Representative
Bridge International Academies
Feb 2011 - Sep 2016 (5 years 7 months)
Provided support to parents and staff, managed inquiries and complaints, conducted surveys, and maintained databases while ensuring effective communication.
Retail Sales
Zuku
Aug 2007 - Dec 2010 (3 years 4 months)
Created new accounts, generated leads through cold calls, oversaw installations, and ensured customer satisfaction while managing service orders and stock levels.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Bachelor of Business Administration and Management, Business Administration and Management
2023 -
Kiwan Business College
Diploma in Programming, Programming
2006 - 2007
Studied programming with a focus on Visual Basics, Oracle, and System Analysis & Design.
Kiwan Business College
Certificate in Information Technology, Information Technology
2005 - 2006
Completed a certificate program in Information Technology, covering Microsoft Word, Excel, Access, PowerPoint, and Adobe PageMaker.
Jotun Paints
Certificate in Customer Care/Sales Specialist, Customer Care/Sales
Completed a certificate program in Customer Care/Sales Specialist.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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