Teddy Jagero

I am a customer-focused support specialist with over four years' experience delivering high-quality remote and service-desk support across time zones. I consistently meet SLA targets, manage high ticket volumes, and resolve issues via phone, email, chat, and remote tools.

My background includes Tier 1 and Tier 2 support, incident handling, onboarding/offboarding, and working with vendor teams to improve resolution efficiency. I maintain accurate documentation in service desk systems and handle confidential information in line with policies.

I hold a BSc in Information Technology and certifications including ITIL 4 Foundation, Microsoft Azure and Security fundamentals. I thrive in shift-based, remote-ready environments and prioritize empathy, clear communication, and fast first-contact resolution.