Emmanuel Ifire
@emmanuelifire
I resolve high-volume customer issues across SaaS, e-commerce, and global remote support operations.
KenyaWhat I'm looking for
I've supported U.S. and Canadian clients at Critical Control Technologies, resolving high-volume technical and workflow-related customer issues through ticketing systems and digital channels.
As an Upwork freelance virtual assistant and customer support specialist, I've completed 200+ projects across SaaS, healthcare, real estate, logistics, and e-commerce. I've logged 12,700+ billable hours and earned $60,000+ while managing customer communication, CRM workflows, lead management, reporting, and administrative operations.
I also taught computer literacy at SCANN, creating training materials, troubleshooting classroom systems, and coaching learners. I bring empathy, patience, responsiveness, and strong attention to detail to every customer interaction.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant / Customer Support Specialist
Jan 2019 - Present (7 years 7 months)
Completed 200+ projects across SaaS, healthcare, real estate, logistics, and e-commerce industries. Delivered customer support, administrative assistance, lead management, and CRM support for international clients.
Customer Support Specialist
Critical Control Technologies
Jan 2020 - Dec 2023 (3 years 11 months)
Delivered high-quality remote customer support for clients across the U.S. and Canada using ticketing systems and digital communication channels. Managed high-volume support requests, resolving technical and workflow-related customer issues efficiently and professionally.
Computer Tutor
Street Children Assistant Network of Nakuru (SCANN)
Jan 2015 - Dec 2019 (4 years 11 months)
Taught computer literacy and digital skills to students and trainees. Developed training materials and structured lessons for effective learning.
Education
Degrees, certifications, and relevant coursework
Nakuru Counselling and Training Institute
Diploma, Information Communication Technology
Diploma in Information Communication Technology (ICT) from Nakuru Counselling and Training Institute.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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