William Farmer

Coordinate patient scheduling and appointment management using WebPT and Zocdoc for Providers. Manage patient registration, intake, check-in/out processes while supporting daily outpatient physical therapy operations.

Provided patient care on a per diem basis for various licensed home care agencies, most recently All Metro Health Care (Modivcare).

Earned two performance-based promotions within 18 months; recognized for reliability, professionalism, and patient service. Developed training guides and workflows adopted by the entire team across multiple clinical locations.

Managed caregiver scheduling and replacement coverage for an assigned 50+ patient caseload, helping maintain continuity of in-home services. Supervised 50+ caregivers and monitored plan of care activities and caregiver updates in ClearCare EMR.

Coordinated CDPAP service needs for clients and their chosen caregivers; supporting continuity of patient-directed home care. Managed over 100+ high-volume patient and caregiver inquiries, scheduling changes, caregiver call-outs, urgent coverage needs, and service concerns through Medflyt, Salesforce, and phone calls.

Provided medical courier services on contract assignments for VNS Health and Metropolitan Jewish Health System.

Provided home health aide services for various licensed home care agencies, most recently Privatus Care Solutions.

Certified Phlebotomy Technician Training expected to be completed in November 2026.

Completed Medical Terminology training in May 2026.

Completed Personal Care Aide (PCA) training in July 2022.

Graduated with an Associate of Science in Computer Information Science in October 2013.

Completed Home Health Aide (HHA) training in June 2010.