Open to opportunities

Elizabeth Hersey

@elizabethhersey

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Dedicated residential coordinator with strong leadership and program management skills.

United States

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What I'm looking for

I seek a role that offers diverse challenges, opportunities for growth, and a collaborative environment.

I am an experienced Residential Coordinator with a passion for empowering individuals through effective program management and community engagement. My journey in this field began with a commitment to fostering independence and skill development among residents. At Linx Community Service, I have successfully developed, implemented, and evaluated programs that not only promote personal growth but also enhance the overall quality of life for those I serve.

Throughout my career, I have honed my leadership skills by supervising and mentoring staff, ensuring a collaborative environment that prioritizes the well-being of residents. My experience at Ignitist and Hinduja Global Solutions has further strengthened my ability to manage teams and maintain high standards of quality assurance. I thrive in dynamic settings where I can utilize my crisis management skills and build strong relationships with community organizations to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Residential Coordinator

Current

Linx Community Service

Jul 2024 - Present (11 months)

Developed, implemented, and evaluated residential programs that promote independence and skill development among residents. Led, trained, and mentored residential staff, fostering a collaborative and positive work environment.

Program Management Staff Supervision Community Engagement Crisis Management Documentation Compliance

Current

Team Lead/Customer Care Advocate

Current

Hinduja Global Solutions/Humana

Aug 2019 - Present (5 years 10 months)

Supervised a team of 15-20 customer service advocates, handling incoming calls for customer service, payments, and claims. Coached and motivated the team, performed quality assurance, and conducted corporate training.

Customer Service Team Leadership Payroll Coaching Quality Assurance Corporate Training IT Support

Quality Assurance

Ignitist

Nov 2021 - Present (3 years 7 months)

Conducted live listening and scored recorded calls to ensure quality, identifying quality trends in calls. Completed NOI and CTM investigations and provided management feedback on findings.

Quality Assurance Live Listening Trend Analysis Investigation Management Feedback

Packer/Picker/Sorter/Forklift Certification

Amazon

Nov 2017 - Present (7 years 7 months)

Performed packing, labeling, and handling of damaged goods, including hazardous material cleanup. Managed shipping, stacking pallets, scanning, and organizing items based on shipping codes.

Shipping Pallet Stacking Scanning Inventory Management