April Tatum

I am a dedicated professional with over 10 years of experience in member support, benefits administration, and team leadership. I focus on delivering exceptional customer service while maintaining accuracy and compliance.

In my current role as a Team Leader, I supervise daily operations, lead conflict resolution initiatives, and implement strategies to improve support efficiency and member satisfaction. Previously, as a Benefits Verification Specialist, I verified insurance coverage, assisted with prior authorizations, and coordinated benefits across providers.

My background also includes hands-on experience in educational support roles where I collaborated with teachers, supported classroom management, and provided behavioral support to students and families. I have experience supporting large student residential populations and responding to a wide range of member concerns.

I bring strong skills in communication, data entry and analysis, quality assurance, and training. I am committed to fostering strong relationships, improving workflows, and helping members access the resources they need.