Sharonkay Taylor
@sharonkaytaylor
I keep operations organized, records accurate, and customers supported across fast-paced service environments.
United StatesWhat I'm looking for
I've supported daily operations at Regus / IWG by coordinating administrative functions, client and visitor inquiries, vendor communication, service requests, scheduling, and high-volume email.
I maintain accurate records and documentation while handling sensitive information with discretion. I keep follow-ups and outstanding items organized so work is completed reliably.
At Cambia Solutions, I provided high-volume support for billing, benefits, and claims, researched complex inquiries, and documented account updates accurately. My customer service background also includes Amazon Flex, Instacart, and Home Depot.
I'm comfortable managing multiple priorities, communicating clearly, and creating organized workflows in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Community Associate
Regus / IWG
Nov 2025 - May 2026 (6 months)
Coordinated daily operations and administrative functions, served as first point of contact for client and visitor inquiries, and maintained accurate records related to client services and vendor coordination.
Customer Service Representative
Cambia Solutions
Jan 2024 - Jan 2025 (1 year)
Provided high-volume customer support related to billing, benefits, and claims, and resolved complex inquiries by researching information and coordinating with internal departments.
Used mobile applications and internal tools to troubleshoot delivery and account issues in real time, and maintained clear communication with customers regarding delivery updates and issue resolution.
Provided support for customer inquiries related to orders, refunds, and delivery concerns, and reviewed system data and order history to identify problems and ensure accurate resolutions.
Assisted customers with purchases, returns, and inquiries in a high volume environment, and supported front end operations and maintained organized workflows.
Massage Therapist
Medical Massage
Maintained detailed client records, scheduling, and documentation, and managed appointments and client communication in a professional setting.
Education
Degrees, certifications, and relevant coursework
YWCA CareerWork$ Ready
Job Readiness Training, Job Readiness
Completed job readiness training through YWCA CareerWork$ Ready.
Everest College
Massage Therapy License, Massage Therapy
Earned a Massage Therapy License from Everest College.
West Seattle High School
High School Diploma, General Studies
Earned a High School Diploma from West Seattle High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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