Elizabeth Brown

I’m a customer service and claims support professional with more than five years of experience across insurance, healthcare support services, and call center environments. I manage high volume inbound and outbound calls while documenting claims accurately and assisting customers with account resolution.

In my claims-focused role, I handled claim inquiries, communicated claim status and required documentation to policyholders, and entered claim activity into internal systems. I’m experienced with insurance carriers, patient assistance programs, and business process outsourcing operations while maintaining compliance and confidentiality.

I thrive in environments that demand clear communication, problem solving, and detailed record management. From documentation coordination to HIPAA-compliant patient support, I consistently route information correctly and ensure a smooth customer experience end to end.