Jada Stephenson

I am a highly skilled Insurance Customer Service Representative with extensive experience in managing customer inquiries and processing insurance claims. My career has been marked by a commitment to boosting customer satisfaction and maintaining meticulous client records. I have honed my skills in effective communication, problem-solving, and relationship-building, which have been instrumental in my success in the healthcare insurance sector.

Currently, I work as a Healthcare Claims Specialist at Liberty Mutual Insurance, where I efficiently process medical claims and resolve discrepancies. My previous roles, including Patient Account Representative at Oscar Health Insurance and Claims Representative at Blue Cross Blue Shield, have equipped me with a comprehensive understanding of healthcare billing, insurance policies, and compliance regulations. I take pride in my ability to collaborate with healthcare professionals to ensure timely and accurate billing while adhering to HIPAA regulations.

As I continue to expand my professional journey, I am eager to leverage my customer service experience and healthcare knowledge to contribute positively to a dynamic team. I am passionate about providing excellent service and ensuring that clients receive the support they need throughout the claims process.