Open to opportunities

Becke Walker

@beckewalker

Healthcare claims and customer support professional specializing in HIPAA-compliant eligibility, benefits, and resolution in high-volume call centers.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused role where I can handle claims, benefits, and eligibility with HIPAA compliance—using empathetic customer support, accurate documentation, and multi-system navigation to resolve issues quickly and improve member outcomes.

I’m a healthcare operations and customer support professional with experience supporting members, providers, and customers in high-volume call center environments. I process medical and pharmacy claims while maintaining productivity and accuracy standards, and I ensure proper handling through member eligibility, benefits, and claim information reviews.

I’m known for investigating and resolving claim discrepancies and member issues, then documenting claim outcomes and customer interactions across multiple systems. I stay committed to HIPAA compliance, empathetic communication, and issue resolution—verifying healthcare coverage, explaining copays and enrollment processes, and navigating complex workflows with active listening and problem solving.

Experience

Work history, roles, and key accomplishments

Manual Claims Representative

UnitedHealth Group

Jun 2022 - Dec 2024 (2 years 6 months)

Processed medical and pharmacy claims while meeting productivity and accuracy standards. Reviewed eligibility and benefits, investigated claim discrepancies, and resolved member issues with compliant documentation across multiple systems.

Claims Processing Medical Claims Pharmacy Benefits Billing Support Eligibility Verification Benefits Verification HIPAA compliance

Customer Service Representative

Office Of Management And Enterprise Services (OMES)

Aug 2020 - Feb 2022 (1 year 6 months)

Assisted customers with claims, billing, enrollment, and eligibility inquiries in a high-volume environment. Verified coverage and benefits, explained copays and enrollment processes, and resolved concerns through accurate research and detailed documentation.

Billing Support Eligibility Verification Benefits Verification Enrollment Data Entry

Sr. Customer Service Representative

United Health Group

Oct 2017 - Jul 2020 (2 years 9 months)

Reviewed claims and benefits, confirmed eligibility, and supported billing dispute resolution. Handled escalations and ensured accurate, documented outcomes while assisting members with coverage-related questions.

Claims Processing Eligibility Verification Billing Disputes Escalation Handling Customer Service Data Entry