jamya User
@jamyauser
Customer service and claims specialist with 3+ years remote experience in healthcare claims and compliance.
United StatesWhat I'm looking for
I am a dedicated and compassionate Customer Service & Claims Support Specialist with over three years of remote, client-facing experience in healthcare claims processing, compliance, and high-volume operations. I have led teams, maintained exceptional data accuracy, and consistently met compliance targets while resolving escalations with empathy and technical proficiency.
At Amazon I processed 100+ benefit claim applications weekly with 99% data-entry accuracy and delivered technical portal support; at Health Plan One I led 15 representatives managing claims for 86,000+ patients, achieving a 98% document compliance rate. I thrive in fast-paced, customer-focused environments and prioritize clear communication, attention to detail, and HIPAA-compliant practices.
Experience
Work history, roles, and key accomplishments
AMProcessed 100+ benefit claim applications weekly in a remote back-office role, maintained 99% data-entry and compliance accuracy, and provided technical support to resolve portal access issues.
Remote Claims Support Specialist
Health Plan One
Jul 2022 - Jul 2023 (1 year)
Led a team of 15 reps managing medical claims for 86,000+ patients, achieved a 98% document compliance rate, and resolved escalations via inbound/outbound calls.
Education
Degrees, certifications, and relevant coursework
South View High School
Diploma, General Education
Completed high school diploma at South View High School in Fayetteville, NC in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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