EM

Open to opportunities

Elisha Mary

@elishamary

I support customers and operations through accurate documentation, enquiry handling, records management, and remote administrative coordination.

What I'm looking for

I'm looking for remote opportunities worldwide in customer support, virtual assistance, administrative support, live chat and email support, data entry, records management, documentation, client services, or operations support.

I've supported customer engagement and service promotion at Quick Wash Laundromat, handling high-volume enquiries, explaining services, and following up to encourage bookings and maintain customer relationships.

At the Military Intelligence Regiment, Nigerian Army Headquarters, I managed confidential records, correspondence, and official documentation while maintaining accurate filing systems, responding to enquiries, and coordinating administrative tasks to deadlines.

Experience

Work history, roles, and key accomplishments

MH

Administrative & Documentation Support Officer

Military Intelligence Regiment (MIR) – Nigerian Army Headqua

Jun 2023 - Apr 2024 (10 months)

Managed administrative records, official correspondence, and confidential documents. Responded to high-volume enquiries and coordinated multiple administrative tasks while meeting deadlines.

Records Management Documentation Data Entry File Organization Confidentiality Customer Service Microsoft Office Google Workspace

QL

Marketing Representative

Quick Wash Laundromat

Jan 2026 - Present (10 months)

Promoted laundry services through customer engagement and handled high-volume enquiries. Followed up with customers to encourage bookings and maintain relationships.

Customer Engagement Customer Follow up Sales Promotions Communication Skills

Education

Degrees, certifications, and relevant coursework

IU

ISCG University

Bachelor of Science, Accounting

2019 - 2021

Pursued a Bachelor of Science in Accounting at ISCG University, Benin Republic, from 2019 to 2021.

Tech stack

Software and tools used professionally

Google Drive

Slack

Microsoft Teams

Zendesk

HubSpot

Google Workspace

Notion

Microsoft Excel

Zoom

Google Meet

Canva

FreshDesk

CapCut

Microsoft Word

Microsoft Outlook

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Job categories

Customer Support Specialist Virtual Assistant Administrative Assistant Live Chat Specialist Data Entry Specialist Records Manager Documentation Specialist Client Services Specialist Operations Support Specialist Back Office Support Customer Experience Specialist Service Delivery Specialist Business Administrator

Skills

Customer Support Customer Relationship Management Virtual Assistant Administrative Support Live Chat Email Support Enquiry Support Data Entry Records Management Documentation File Management Customer Follow up Customer Engagement Complaint Handling Issue Resolution Administrative Coordination Confidential information management Google Workspace Microsoft Office Google Calendar Google Drive Outlook Calendar Management Task Coordination Email Management Document Management Inquiry Management CRM Management Lead Qualification Complaint Resolution Zendesk Freshdesk HubSpot Scheduling Appointment Coordination Professional Correspondence Documentation Tracking File Organization Microsoft Word Excel Slack Notion Zoom Google Meet Microsoft Teams Professional Email Writing Remote Team Collaboration Client Communication Data Verification Record Maintenance Information Management Confidential Document Handling Database Management Spreadsheet Management Canva Capcut Basic Video Editing Content Creation Content Scheduling Social Media Support Digital Communication Active Listening Attention To Detail Organization Multitasking Problem Solving Critical Thinking Time Management Deadline Management Professionalism Confidentiality Adaptability Independent work

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