Open to opportunities

Chukwuebuka Nweke

@chukwuebukanweke

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Customer-focused support professional skilled in email, live chat, CRM, and records management.

Nigeria

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What I'm looking for

I seek a customer-focused role leveraging CRM and ticketing tools, where I can improve support workflows, manage client communications, and grow toward project management.

I am a detail-oriented customer support and administrative professional with hands-on experience in records management, email and live chat support, and CRM ticket systems. I have a B.Sc. in Mass Communication and a proven track record of maintaining data integrity, improving filing workflows, and supporting client communications.

Currently transitioning into Customer Support and Project Management, I have practical training with Zendesk, Freshdesk, HubSpot, Asana, Monday.com and SharePoint, and experience digitizing archives and coordinating office operations to boost efficiency and compliance.

Experience

Work history, roles, and key accomplishments

Current

Record Officer

Current

First Bank Nigeria Plc

Nov 2024 - Present (1 year 4 months)

Managed physical and digital records, scanned and indexed documents using Kodak systems, and uploaded categorized files to SharePoint to improve retrieval and support audit compliance.

Records Management Document Scanning SharePoint Data Integrity Compliance Indexing

Administrative Officer

Lava Perfecto Cleaning Company

Jan 2023 - Dec 2024 (1 year 11 months)

Handled daily administrative operations, managed customer inquiries and scheduling, maintained records and reports, and implemented filing systems that improved operational efficiency.

Administrative Support Customer Service Scheduling Record keeping Reporting Client Communication

Education

Degrees, certifications, and relevant coursework

Ebonyi State University

Bachelor of Science, Mass Communication

2018 - 2022

Grade: Second Class Upper Division

Completed a Bachelor of Science in Mass Communication with Second Class Upper Division, focusing on communication, media studies, and related coursework.