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Ebere Enwereuzor

@ebereenwereuzor

Call Agent at Outsource Global resolving customer issues on calls and keeping accurate records so follow-ups aren't lost.

Nigeria

Message

At Outsource Global, I handle inbound and outbound calls, resolve customer questions and issues, and record call details so follow-ups aren't lost between shifts.

At 71 Supply and Transport Brigade, 1 Division, Nigerian Army, I kept records and logistics documentation organized and supported daily office coordination. I also handled sensitive documents with confidentiality.

As a Receptionist at Polite Anchorage and Suites, I resolved guest complaints and managed calls, walk-ins, and bookings. I hold a B.Sc. in Geology and an ALX Virtual Assistant Certificate.

Experience

Work history, roles, and key accomplishments

Current

Call Agent

Current

Outsource Global

Jul 2026 - Present (3 months)

Handles inbound and outbound calls, resolving customer issues on the call and recording details accurately. Meets call-handling targets while maintaining high service quality.

Inbound Calls Outbound Calls Customer Service Call Handling Documentation Follow up Communication Skills

Administrative and Operations Support (Corp Member)

71 Supply and Transport Brigade, 1 Division, Nigerian Army

Jun 2025 - Jun 2026 (1 year)

Kept brigade records and logistics documentation organized and up to date. Supported daily office coordination and internal communication, handling sensitive documentation with discipline and confidentiality.

Record keeping Documentation Logistics Office Coordination Confidentiality Communication Skills

Freelance Writer

Liviniston Research

Nov 2023 - Mar 2024 (4 months)

Researched and produced client content that matched project requirements and expectations. Delivered every project on time while maintaining high quality standards.

Research Writing Content Creation Time Management Quality Assurance

Intern

Nigerian Meteorological Agency

May 2023 - Sep 2023 (4 months)

Organized documents and supported data management, making information easier for staff to access and use. Supported day-to-day administrative and operational tasks and office coordination across teams.

Documentation Data Management Administrative Support Office Coordination

Receptionist

Polite Anchorage and Suites

Jun 2022 - Sep 2022 (3 months)

Created a warm first impression for every guest and resolved guest complaints promptly and professionally. Ran front desk operations smoothly, balancing calls, walk-ins and bookings at the same time.

Frontdesk Customer Service Complaint Resolution Booking Management Multitasking