Elise User

I lead guest-facing teams with a strong “excellence first” mindset, turning feedback into actionable improvements. In my most recent role, I helped raise our overall rating by 2.5 stars across multiple review platforms through new training.

I’m skilled at resolving concerns quickly and empathetically, using proven recovery tactics for calls and emails. I also handle staff concerns in weekly meetings and raise morale by designing team-building exercises that highlight each person’s skill set.

Across healthcare and hospitality, I’ve supported fast, accurate workflows—from pre-authorized treatment scheduling and patient intake to building formal organizational procedures for faster information locating and triaging. I’ve focused on consistent quality while educating clients on available resources and next steps.

Operationally, I streamline processes and support performance with data-backed reporting. I’ve decreased department costs by 28% while increasing guest satisfaction by 15% through route evaluation, fuel-efficiency tracking, and hands-on maintenance and quality checks.