Roberta Rim

I’m a senior hospitality & customer experience leader with 20+ years across hotel operations, group sales, revenue growth, and team leadership. I’ve built service excellence and performance discipline that reliably improves guest satisfaction and brand loyalty.

I’ve exceeded budget goals—delivering 200% YoY growth—secured high-value contracts with $500K+ ROI, and expanded market share across multi-property portfolios. As a Regional Director, I led operations and sales strategy for three properties and supported measurable portfolio gains, including RevPAR index improvements averaging 3.5%.

Today, I apply executive-level service expertise in remote customer care and travel support. I manage high-volume inbound inquiries, resolve service and billing issues efficiently, and maintain strong quality assurance and call resolution performance while supporting bookings through modifications and cancellations.

I’m known for professionalism, problem resolution, and relationship-building that strengthens customer outcomes. I’m seeking part-time remote opportunities in hospitality or customer service where my leadership experience can elevate service excellence.