Open to opportunities

April Brock

@aprilbrock

Message

Customer Care Manager with 15 years in home care, medical administration, and high-volume customer service excellence.

United States

Message

What I'm looking for

I’m looking for a role where I can lead customer-care or medical administrative teams, keep communication and scheduling running smoothly, and ensure compliant, high-quality patient support with strong confidentiality and attention to detail.

I’m a Resourceful, detail-oriented administrative and customer-care professional with 15 years of experience supporting patients and teams through high-volume communication, scheduling, and confidential documentation. I’m known for managing seamless coordination across departments while maintaining strong organizational discipline.

Most recently, I’ve served as a Customer Care Manager at BrightStar Care, where I led and supported home care teams, implemented quality assurance measures, and ensured compliance with regulatory requirements. I handled complex cases, optimized scheduling and assignments based on caseload needs, and contributed to recruiting, hiring, onboarding, training, and development.

Earlier roles strengthened my hands-on patient and front-desk expertise, including managing calls, appointment scheduling, copay processing, and medical forms as a Front Desk Receptionist. I’ve also brought care experience as a Respite Care Provider for autistic children, supporting daily hygiene, monitoring well-being, and using tailored behavioral and communication strategies; and I previously managed fleet operations with safety-focused coaching and logistics planning.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Manager

Current

BrightStar Care-Mesa

Oct 2024 - Present (1 year 6 months)

Managed a team delivering comprehensive home care services, including quality assurance monitoring, scheduling, and care coordination for patient needs. Ensured regulatory compliance, supported staff on complex cases, and participated in recruiting, training, and mentoring.

Home Care Quality Assurance Regulatory Compliance Team Leadership Care Coordination Conflict Resolution

Front Desk Receptionist

American Medical Association (AMA)

Jun 2024 - Sep 2024 (3 months)

Handled front desk operations with high-volume calls, welcomed visitors, collected medical forms, and scheduled appointments for multiple staff members. Processed copays and daily payments, resolved patient inquiries and complaints, and maintained strict confidentiality.

Customer Service Multi Line Phone Systems Appointments Payments Processing Complaint Resolution Confidentiality Front Desk Operations

Respite Care Provider

Inland Respite

Jul 2021 - Jun 2024 (2 years 11 months)

Provided respite care for children with autism, supporting ADLs including bathing, dressing, dental care, and grooming while monitoring health and documenting duties in logbooks. Applied individualized communication and behavioral strategies to support long-term development and learning outcomes, and built rapport with families.

Patient Monitoring

Driver, Fleet Manager, Scheduler

Reindeer Shuttle-West Lafayette

Mar 2015 - Sep 2020 (5 years 6 months)

Operated shuttle services safely, transporting passengers to and from major airports while providing professional customer service. Managed fleet operations including vehicle scheduling for service, coordinating up to 20 drivers, and maintaining maintenance and time-entry records using Excel.

Defensive Driving Fleet Management Safety Reporting Dispatching