Looking for a job

Elisa Gama

@elisagama

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I support B2B customers and streamline administration across chat, email, phone, and in-person service.

Switzerland

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can solve customer issues, coordinate information across teams, use technology, and contribute to a positive remote or customer-facing experience.

I've supported B2B customers at Teleperformance across chat, email, and phone, guiding clients through pre-sales and post-sales journeys.

I investigate issues, diagnose problems, provide workarounds, and escalate complex cases to help customers reach the right solution.

At Les Elfes International, I manage enquiries, bookings, reservations, customer information, and financial transactions while keeping administrative records organised.

I also create activity information and plans around customer and operational needs, using tools including Excel, Salesforce, OracleTA, and Google Workspace. I work in Portuguese, English, and Spanish.

Experience

Work history, roles, and key accomplishments

Receptionist

Les Elfes International

Jan 2024 - Dec 2026 (2 years 11 months)

Managed customer enquiries in person, by email, and by phone, ensuring a helpful experience. Handled bookings, customer information, reservations, administrative tasks, data management, documentation, and financial transactions.

Customer Service Data Management Excel Administrative Support Booking Management

Customer Support Specialist

Teleperformance

Jan 2021 - Dec 2023 (2 years 11 months)

Provided B2B customer support through chat, email, and phone, supporting clients throughout pre-sales and post-sales. Investigated issues, identified solutions, escalated complex cases, and provided troubleshooting and workarounds.

Customer Support B2B Troubleshooting Issue Resolution Communication Skills

Education

Degrees, certifications, and relevant coursework

Speak & Lead

Persuasive Communication Course, Communication

2021 - 2021

Completed a Persuasive Communication Course.

University of Lisbon

Bachelor's Degree, Education and Training

2018 - 2021

Grade: 15 out of 20

Bachelor's Degree in Education and Training with a focus on project design, management, and evaluation. Completed an internship at Speak & Lead creating and organizing training courses.