Elijah Zion Delos Reyes

I’m a Customer Experience Executive who manages inbound/outbound calls and chat support for financial account inquiries and overdue payments. I help customers understand their bills, offer payment solutions, and coordinate with internal teams to ensure accurate account updates and timely collections.

I’ve also worked as a Real Estate Specialist / Virtual Assistant—handling cold calling (inbound and outbound), qualifying leads, and scheduling appointments. I supported lead nurturing through email marketing and client communication, while coordinating with agents to maintain accurate property listings.

In earlier roles, I handled customer inquiries, billing concerns, and service troubleshooting for U.S.-based clients as a Customer Service Representative. I delivered accurate information, resolved complaints in a timely manner, and met performance targets for quality, efficiency, and customer satisfaction.

Starting as a Technical Customer Representative, I provided step-by-step technical support and troubleshooting for internet, software, and device issues. I guided customers through system updates and service installations, and I documented interactions and solutions in the CRM system to ensure accurate case tracking.