Open to opportunities

Aleksandra Malinović

@aleksandramalinovi

Message

I resolve customer issues and keep e-commerce operations organized across orders, deliveries, and administration.

Serbia

Message

What I'm looking for

I'm looking for part-time remote work with flexible or evening hours where I can support customers, coordinate orders and deliveries, manage administrative tasks, and keep operations organized.

I've spent 10+ years handling customer communication, order management, issue resolution, documentation, and day-to-day administrative operations.

I support e-commerce operations for EU markets, coordinating orders, shipments, returns, replacements, delivery investigations, warranties, and refunds. I write clear professional correspondence in English and Serbian/Croatian while following customer cases through to resolution.

I've also worked for five years as a Store Manager, overseeing daily operations, schedules, stock, payments, records, suppliers, and staff task delegation.

I'm comfortable working independently in remote environments, using webshop and ERP processes, spreadsheets, and organized follow-up to maintain accurate, responsive support.

Experience

Work history, roles, and key accomplishments

Customer Support & Administration

Self Employed

Managed daily customer communication, order coordination, and issue resolution for over 10 years, including handling complaints, refunds, and delivery investigations. Maintained documentation and supported webshop and ERP processes.