Elena Zagaria
@elenazagaria
Multilingual luxury hospitality customer service professional specializing in fast, empathetic guest support.
What I'm looking for
I’m a dedicated, customer-focused professional with experience in luxury hospitality and guest services. I handle customer inquiries and requests through phone, email, and in person, aiming to resolve issues quickly and professionally in fast-paced environments.
I pride myself on delivering exceptional service and coordinating special accommodations to ensure satisfaction. I also maintain accurate reservation and customer records, supporting smooth day-to-day customer service operations with strong attention to detail.
I’m fluent in Italian, French, and English, bringing clear communication and effective problem-solving to every interaction. I’m now focused on using these strengths to provide outstanding remote customer support and contribute to customer satisfaction and business success.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Luxury Suite Mons
Jan 2025 - Present (1 year 4 months)
Provided guest-focused customer support in a luxury hospitality setting by handling inquiries and requests via phone, email, and in person. Resolved concerns promptly, coordinated accommodations, and maintained accurate reservation and customer records to ensure a seamless guest experience.
Education
Degrees, certifications, and relevant coursework
Elena hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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