Mamisa Mama
@mamisamama
Dedicated Customer Support Representative with strong problem-solving skills.
What I'm looking for
I am a dedicated and detail-oriented Customer Support Representative with extensive experience in handling online and phone-based communication. My fluency in Slovak and Czech, coupled with basic English skills, allows me to effectively assist a diverse range of clients. I pride myself on my strong computer literacy and my ability to resolve customer inquiries through written communication, ensuring that every interaction is handled with care and professionalism.
Throughout my freelance work from 2019 to 2024, I have provided exceptional support to Slovak and Czech-speaking clients, assisting them with orders, inquiries, and complaints. I have maintained and updated customer records meticulously, always striving to ensure customer satisfaction in every interaction. My motivation to work remotely drives me to deliver excellent service, utilizing translation tools when necessary to bridge any language gaps.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance / Various Projects
Jan 2019 - Apr 2024 (5 years 3 months)
Provided phone-based and written support to Slovak and Czech-speaking clients. Assisted customers with orders, inquiries, and complaints while maintaining and updating customer records. Ensured customer satisfaction in every interaction.
Customer Service Representative
Freelance / Various Projects
Jan 2019 - Apr 2024 (5 years 3 months)
Provided phone-based and written support to Slovak and Czech-speaking clients. Assisted customers with orders, inquiries, and complaints while maintaining and updating customer records. Ensured customer satisfaction in every interaction.
Education
Degrees, certifications, and relevant coursework
Stredna skola
High School Diploma, General Education
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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