Mamisa Mama - Customer Service Representative - Freelance / Various Projects | Himalayas
Mamisa MamaMM
Open to opportunities

Mamisa Mama

@mamisamama

Dedicated Customer Support Representative with strong problem-solving skills.

United Kingdom

What I'm looking for

I am looking for a remote position that values customer satisfaction and offers opportunities for growth.

I am a dedicated and detail-oriented Customer Support Representative with extensive experience in handling online and phone-based communication. My fluency in Slovak and Czech, coupled with basic English skills, allows me to effectively assist a diverse range of clients. I pride myself on my strong computer literacy and my ability to resolve customer inquiries through written communication, ensuring that every interaction is handled with care and professionalism.

Throughout my freelance work from 2019 to 2024, I have provided exceptional support to Slovak and Czech-speaking clients, assisting them with orders, inquiries, and complaints. I have maintained and updated customer records meticulously, always striving to ensure customer satisfaction in every interaction. My motivation to work remotely drives me to deliver excellent service, utilizing translation tools when necessary to bridge any language gaps.

Experience

Work history, roles, and key accomplishments

FP
Current

Customer Service Representative

Freelance / Various Projects

Jan 2019 - Apr 2024 (5 years 3 months)

Provided phone-based and written support to Slovak and Czech-speaking clients. Assisted customers with orders, inquiries, and complaints while maintaining and updating customer records. Ensured customer satisfaction in every interaction.

FP
Current

Customer Service Representative

Freelance / Various Projects

Jan 2019 - Apr 2024 (5 years 3 months)

Provided phone-based and written support to Slovak and Czech-speaking clients. Assisted customers with orders, inquiries, and complaints while maintaining and updating customer records. Ensured customer satisfaction in every interaction.

Education

Degrees, certifications, and relevant coursework

SS

Stredna skola

High School Diploma, General Education

Completed high school education, acquiring foundational knowledge and skills necessary for further education and career opportunities.

Tech stack

Software and tools used professionally

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