Open to opportunities

Elaine Brauer

@elainebrauer

Message

Customer Service Representative delivering empathetic, high-volume support and accurate resolution.

United States

Message

What I'm looking for

I’m looking to provide high-volume, empathetic customer support in a remote-friendly environment—resolving account and billing inquiries, documenting accurately, and maintaining productivity while exceeding customer satisfaction expectations.

I’m a dedicated Customer Service Representative with proven experience in high-volume call environments and remote work settings. I resolve inquiries, manage accounts, and ensure customer satisfaction with empathy and efficiency, even during challenging or escalated calls.

I’ve also led teams as a Clinical Director / Executive Director, overseeing daily operations in a high-paced healthcare environment. I managed staff scheduling, maintained comprehensive documentation, facilitated client communications, and resolved complex issues with strict adherence to confidentiality protocols.

My background as an ICU Registered Nurse strengthened my multitasking, communication, and meticulous documentation habits under pressure. I’m eager to leverage my extensive customer interaction and independent work capabilities to contribute to NoGigiddy's commitment to exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Communications Solutions

Oct 2023 - Nov 2025 (2 years 1 month)

Managed high-volume inbound and outbound customer calls, resolving inquiries related to accounts, billing, and service issues with empathy and professionalism. Maintained accurate customer records in company systems and met productivity and service expectations while working remotely.

Call Center Operations Remote Customer Support Customer Service Conflict Resolution Data Entry Professional communication Time Management

Registered Nurse (ICU)

Parkland Hospital

Oct 2021 - Aug 2023 (1 year 10 months)

Provided patient-centered ICU care in a demanding, high-pressure setting while maintaining meticulous documentation. Collaborated with multidisciplinary teams to support optimal patient care outcomes through strong communication and critical problem-solving.

Critical Thinking Medical Documentation High Pressure Decision Making Communication Multitasking

Clinical Director / Executive Director

Lenity Management

Feb 2015 - Jul 2021 (6 years 5 months)

Oversaw daily operations and directed staff in a high-paced healthcare environment, including staff scheduling and comprehensive documentation. Resolved complex client issues while coordinating with patients, families, and healthcare professionals in line with confidentiality requirements.

Healthcare Operations Staff Scheduling Confidentiality Multitasking

Registered Nurse (ICU)

HCA Healthcare

Dec 2004 - Sep 2011 (6 years 9 months)

Delivered compassionate, efficient critical care in fast-paced ICU environments while maintaining accurate and confidential patient records. Strengthened communication and problem-solving skills through daily patient interactions and careful documentation.

Critical Care Patient Communication Problem Solving High Pressure Care Patient Advocacy Multitasking