At Amazing Grace Home Care, I manage daily scheduling and client and caregiver coordination to support reliable coverage and continuity of care.
I guide a team of six remote schedulers, help set priorities, and coach staff through complex scheduling situations. I also coordinate caregiver availability, open shifts, call-outs, and schedule changes.
Previously, at NORC at the University of Chicago, I conducted structured telephone interviews for public-opinion and political surveys. I followed neutral protocols, recorded responses accurately, and protected respondent confidentiality.
At Ennoble Care, I responded to calls from patients, families, and healthcare professionals, coordinated appointments and referrals, and routed clinical concerns to the appropriate care providers. My earlier healthcare support work included patient documentation using EPIC and Meditech.
