Elaina Smith
@elainasmith
I streamline administrative operations, customer workflows, and data integrity with AI-assisted productivity.
United StatesWhat I'm looking for
I coordinate executive schedules, manage travel, and keep database integrity tight—plus I handle high-volume customer inquiries end to end. I’ve worked across teams at Verizon, Best Buy, Rinnai America, and Prime Financial Services, maintaining clean CRM records and confidential compliance standards.
Most recently, I’m using AI tools like ChatGPT, Gemini, and Claude to automate repetitive tasks and draft clearer communications, while supporting sales and customer resolution. I also administered standardized testing as a Testing Proctor, enforcing compliance and logging accurate student records.
Experience
Work history, roles, and key accomplishments
Drive retail sales and digital adoption by delivering personalized customer service and consulting on tailored technology solutions.
Testing Proctor
Monroe University
Aug 2024 - May 2025 (9 months)
Administered standardized examinations while enforcing academic integrity and coordinating testing schedules across departments.
Managed high-volume customer touchpoints, maintained CRM data integrity, and leveraged AI tools to improve response times.
Customer Care Representative
Rinnai America Corporation
Feb 2020 - May 2020 (3 months)
Fielded inbound calls and emails, processed service tickets, and ensured data accuracy for customer registrations.
Customer Service Professional / Invoice Manager
Tingue
Jun 2008 - Feb 2020 (11 years 8 months)
Managed full-cycle invoicing, billing adjustments, and order processing while serving as liaison between departments.
Administrative Assistant
Prime Financial Services
Apr 2007 - Jun 2008 (1 year 2 months)
Provided administrative support to executive leadership, managed calendars, and trained junior staff on office protocols.
Technical Support Administrator
Monroe College
Aug 2006 - Sep 2006 (1 month)
Triaged IT support requests and documented system issues for field technicians.
Assistant to Director of Testing
Monroe College
Feb 2002 - Aug 2006 (4 years 6 months)
Supervised daily operations of the testing center, coordinated exams, and managed departmental record-keeping.
Education
Degrees, certifications, and relevant coursework
Monroe University
Bachelor of Business Administration, Business Management
Bachelor of Business Administration in Business Management from Monroe University, graduated December 2024.
Monroe College
Associate of Applied Science, Computer Science
Associate of Applied Science in Computer Science from Monroe College, graduated April 1998.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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