At KPMG, I configured no-code Gemini AI agents that consolidated manual document verification into one workflow, saving the team 5 hours per week. I improved prompts and workflow logic through testing, with human QA review and validation steps for exceptions.
I tested AI workflows through UAT, tracked defects, and translated frontline operational knowledge into requirements, user stories, and process maps. I also documented build standards and operational controls in a regulated financial services environment.
Earlier, I supported technology rollouts and help desk operations at NTT DATA, Florida Realtors, and Children's Home Society of Florida. I bring hands-on experience in support operations alongside AI automation, and I’m bilingual in English and Spanish.
