Kennice Royster
@kenniceroyster
I streamline administrative operations, records, scheduling, and customer support.
United StatesWhat I'm looking for
I've supported high-volume operations at VXI Global Solutions and Teleperformance, maintaining accurate documentation, handling confidential information, and meeting productivity and quality standards across multiple systems.
After being promoted to Team Lead at Teleperformance for my performance and reliability, I coordinated workflows and schedules, prepared reports, supported onboarding and coaching, and resolved escalated customer concerns. I bring five years of experience in administrative support, records management, data entry, professional communication, and customer service.
Experience
Work history, roles, and key accomplishments
Content Moderator
VXI Global Solutions
Jan 2025 - Jan 2026 (1 year)
Reviewed high volumes of digital content while maintaining strict quality and policy standards. Maintained accurate electronic documentation and records, and handled confidential information with professionalism.
Team Lead
Teleperformance
Jan 2023 - Jan 2024 (1 year)
Promoted into leadership based on strong performance, reliability, and communication. Coordinated daily workflow, scheduling, documentation, and team support, and assisted with onboarding and coaching new employees.
Customer Service Representative
Teleperformance
Jan 2021 - Jan 2023 (2 years)
Provided professional customer support while accurately documenting account activity. Navigated multiple software applications simultaneously with speed and accuracy, and resolved customer issues using critical thinking and effective communication.
Education
Degrees, certifications, and relevant coursework
Luella High School
High School Diploma, General Studies
Earned a High School Diploma from Luella High School in 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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