ela adah

EA

Open to opportunities

ela adah

@elaadah

Customer Service Rep and Front Desk Personnel at TIVID Orphanage Home, handling visitor inquiries and confidential records.

At TIVID Orphanage Home, I served as the first point of contact for visitors, staff, and donors, and managed inquiries, appointments, and confidential records.

At KEEK Computers, I handled customer interactions, updated CRM records, processed orders, and coordinated schedules across time zones. I also provided administrative support at Examination DevelopmentCentre.

Experience

Work history, roles, and key accomplishments

TH

Customer Service Rep / Front Desk Personnel

TIVID Orphanage Home

Sep 2017 - Feb 2026 (8 years 5 months)

Served as first point of contact for visitors, staff, and donors, managing inquiries with professionalism. Maintained visitor logs, appointments, and confidential records with 100% accuracy.

Customer Support Front Desk Operations Records Management Communication Skills Organization Confidentiality Problem Solving

KC

Administrative Support Staff

KEEK Computers

Apr 2021 - Feb 2022 (10 months)

Handled 40+ daily customer interactions via email, phone, and chat with a 95% satisfaction rate. Managed CRM updates, order processing, and accurate data entry for customer records.

Customer Support CRM Data Entry Scheduling Communication Skills Time zone Coordination Google Workspace Microsoft Office Slack Zoom

Education

Degrees, certifications, and relevant coursework

BU

Benue State University

Bachelor of Science, Psychology

Bachelor of Science in Psychology with relevant coursework in Human Behaviour, Communication, and Organizational Psychology.

KC

KEEK Computers

Front End Web Development, Web Development

Completed a certification in Front End Web Development.

MP

3MTT Program

Cybersecurity, Cybersecurity

Completed a certification in Cybersecurity.

SC

SACS Computer

Advanced Computer Skills, Computer Skills

Completed a certification in Advanced Computer Skills.

ND

NDC

Responsible Data Management, Data Management

Completed a certification in Responsible Data Management.

Tech stack

Software and tools used professionally

Slack

Google Workspace

Zoom

Canva

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Social media

Job categories

Customer Service Front Desk Professional Virtual Assistant Administrative Support

Skills

Customer Support Complaint Resolution Front Desk Operations CRM Scheduling Time zone Coordination Data Entry Records Management Executive Support Administrative Support Confidential information management Google Workspace Microsoft Office Slack Zoom

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