Sabdat Saidu

I am an enthusiastic, results-oriented Customer Support Manager with over seven years of progressive experience in customer service and team leadership. I lead teams, implement process improvements, and focus on measurable outcomes to enhance customer experience.

At MTN Nigeria I currently lead a 15-person support team, introduced protocols that improved response times by 30% and increased customer satisfaction scores by 25%. I produce and maintain service metrics and collaborate cross-functionally to act on customer feedback.

Previously at ISON BPO I supervised 10 agents, contributed to building a CRM that boosted efficiency by 20%, handled escalations, and ran training programs to raise service quality. Earlier roles included multi-channel front-line support with a 95% customer satisfaction rating.

I emphasize continuous improvement, coaching, and data-driven performance management. I hold certifications in customer service management and customer experience, and I am eager to apply my skills to drive success in a customer-focused organization.