Open to opportunities

Ekene Emmanuella

@ekeneemmanuella

Virtual Assistant and remote executive support professional specializing in operations coordination and AI-powered administrative excellence.

Nigeria

Message

What I'm looking for

I’m available for remote and international VA engagements, part-time retainers, and full-time remote roles—where I can deliver reliable executive support, proactive problem-solving across time zones, and efficient operations coordination.

I’m a Virtual Assistant and administrative professional with 5+ years of experience supporting executives, coordinating operations, and keeping organizations running efficiently across tech, hospitality, and government sectors. I specialize in executive support, inbox and calendar management, document preparation, and procurement—then I pair that with modern AI tools for faster, higher-quality results.

In my most recent role as a Human Resources Administrative Officer, I managed end-to-end daily administrative and operational activities for a Lagos office. I led the full setup and launch of a new corporate office from the ground up, coordinated renovations across multiple government-affiliated sites under the EDLMS initiative, and handled high-value multi-category inventory and vendor coordination. I also provided executive support through scheduling, calendar management, meeting coordination, and staff onboarding, including logistics for corporate retreats.

Previously, as an Assistant Supervisor/Front Desk & Guest Operations, I supervised front desk operations and upheld five-star guest service standards across all touchpoints. I trained and mentored staff on POS systems and customer service protocols, coordinated reservations and guest requests, and managed concierge services such as third-party bookings, transport arrangements, and special event planning.

Earlier experience includes administrative officer work through NYSC as a first point of contact for visitors and clients, with responsibility for documentation, scheduling, correspondence, and record-keeping. I’ve also handled reception and administrative routing of agreements, contracts, and invoices, resolved client concerns, and supported technical quality monitoring as part of a radio station internship—building a calm, detail-focused approach to real-time operations.

Experience

Work history, roles, and key accomplishments

Human Resources Administrative Officer

Barnksforte Technologies Limited

Mar 2025 - Jun 2026 (1 year 3 months)

Managed end-to-end daily administrative and operational activities for the Lagos office, ensuring seamless workflow and operational continuity
• Led the full setup and launch of a new corporate office from ground zero — including space sourcing, procurement, vendor coordination, and IT asset management
• Coordinated and supervised active renovation projects across three government-affiliated sites

Microsoft Excel Microsoft Office Microsoft Word Operations Management Problem Solving Public Relations Customer Support Customer Service Client Services Executive Services Executive Support

Assistant Supervisor/Front Desk & Guest Operations

Heathrow Hotels & Suites

Jan 2023 - Dec 2024 (1 year 11 months)

Supervised front desk operations and upheld five-star guest service standards across all touchpoints
• Trained and mentored staff on POS systems, customer service protocols, and operational procedures
• Coordinated reservations, guest requests, and interdepartmental communication to ensure seamless guest experiences
• Managed concierge services including third-party bookings, transport arrangement

Assistant Supervisor / Front Desk

Heathrow Hotels & Suites

Jan 2023 - Dec 2024 (1 year 11 months)

Supervised front desk operations and maintained five-star guest service standards. Coordinated reservations, guest requests, and interdepartmental communication, and managed concierge services including third-party bookings and transport arrangements.

Administrative Officer (NYSC)

Yewa North Local Government

Sep 2021 - Aug 2022 (11 months)

• Served as the first point of contact for visitors and clients, ensuring professional communication.
• Managed documentation, scheduling, and correspondence efficiently.
• Assisted clients with inquiries regarding public services and administrative processes.
• Maintained organized records to support smooth.

Interpersonal Skills Sales Department Management

Senior Administrative Officer

UZ. SERVICES limited

Jan 2018 - Aug 2021 (3 years 7 months)

Office Administrator
Maintained the front desk and reception area in a neat and organized fashion.
Served as a central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes, and handled all incoming and upcoming correspondence. Properly routed agreements, contracts, and invoices through the proper processes.
Efficiently resolved client's concerns/

Advertising Online Advertising Customer Relationship Management (CRM)Department Management

Radio host support (IT)

University of port harcourt radio station

Feb 2016 - Aug 2017 (1 year 6 months)

Monitored the technical quality and accuracy of incoming and outgoing on-air programming from the master control room.
Socially informed and perceptive, up-to-date and in tune with the local and national trends/specialized knowledge of topics/events related to on-air discussions.
Checked studio equipment for proper functioning and notified engineers of technical malfunctions affecting the qualit