Eisha Tahir
@eishatahir
Dedicated customer care specialist with strong problem-solving skills.
What I'm looking for
I am a dedicated Customer Care Specialist with a passion for delivering exceptional service and resolving customer issues effectively. With experience at Ptcl Ltd and Apollo Electronics, I have honed my interpersonal and communication skills, ensuring high standards of customer satisfaction and productivity. My goal is to leverage these skills to contribute to a dynamic organization.
Throughout my career, I have successfully managed customer inquiries, conducted thorough investigations, and maintained clear communication to address client needs. My background in engineering, with a Bachelor's in Dental Surgery and experience as an internee at the Pakistan Council of Scientific and Industrial Research, has equipped me with a unique perspective on problem-solving and technical skills. I am eager to grow within a company that values dedication and high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Ptcl Ltd
Dec 2022 - Aug 2024 (1 year 8 months)
Researched and resolved customer issues while acting as the primary customer liaison. Conducted call-backs for applicable investigations and resolutions, providing clear and professional communication to address customer needs.
Customer Care Specialist
Apollo Electronics
Jan 2020 - Sep 2022 (2 years 8 months)
Delivered outstanding customer service and resolved client concerns efficiently. Managed investigations with detailed follow-ups and proactive communication, maintaining productivity and quality standards.
Internee
Pakistan Council of Scientific and Industrial Research (PCSI
Aug 2019 - Dec 2020 (1 year 4 months)
Delivered lectures on Fluid Mechanics, Thermodynamics, and Heat and Mass Transfer. Conducted training sessions on using CATIA for mechanical design.
Education
Degrees, certifications, and relevant coursework
Dow University of Health Sciences
Bachelors in Dental Surgery, Dental Surgery
Graduated in 2019 with a Bachelor's degree in Dental Surgery. This program provided a comprehensive understanding of dental practices and health sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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