Asiya Rashid

Created reports of daily and monthly activities for the Central Office and took minutes of meetings. Managed data accurately and reported inconsistencies to upper management.

Engaged with customers over phone calls in a friendly, empathetic, and professional manner. Maintained a deep understanding of the company's programs, services, policies, and procedures to provide accurate information and guidance to customers.

Performed bank reconciliations on QuickBooks and ensured timely data entry for smooth workflow. Maintained accurate records to reflect daily activities.

Served as the primary point of contact for technical inquiries regarding hardware, software, and other client products. Clarified customer requirements, probed for understanding, and utilized decision-support tools to resolve customer issues.

Handled a large volume of calls, following call flow and providing excellent customer service. Worked on multiple screens and systems simultaneously to resolve customer concerns efficiently.

Worked with large volumes of data, maintaining organization throughout the process. Transformed raw data into meaningful forms to assist in important decision-making.

Assisted customers with travel-related inquiries and provided support for various services. Ensured efficient and friendly service delivery.

Responsible for educating students and managing classroom activities. Developed lesson plans and assessed student progress.

Coordinated office activities and managed administrative tasks for the exhibitions team. Ensured smooth operation of daily office functions.

Provided customer service to clients, handling inquiries and resolving issues. Maintained a high level of customer satisfaction.

Completed the rigorous program to become a Chartered Certified Accountant. Gained expertise in financial management, auditing, and taxation.

Studied core business principles, including management, marketing, and finance. Developed strong analytical and problem-solving skills applicable to various business environments.

Acquired comprehensive knowledge in educational theories and practices. Prepared for a career in teaching, focusing on pedagogical methods and curriculum development.