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Mary Anne Lydon

@maryannelydon

Senior program leader driving complex cross-functional initiatives through strong governance, executive alignment, process improvement and delivery.

United States

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What I'm looking for

I’m looking to join a collaborative, team-oriented organization where strong partnerships and shared accountability drive success. I’m at my best bringing structure and clarity to complex initiatives, aligning cross-functional teams around common goals, and helping turn strategy into disciplined execution. I value teams that solve meaningful challenges and embrace new ideas and technology.

I’m a Program Management and Strategic Initiatives Leader with 20+ years of experience delivering complex operational, regulatory, and technology initiatives.

I’m known for creating structure where ambiguity exists—bringing together business, operations, technology, risk, partners, and executive leaders to strengthen governance and operating models, manage risk, and drive disciplined execution.

My experience spans program and portfolio leadership, risk and controls, process governance and re-engineering, operational excellence, and regulatory compliance. Career highlights include leading critical Consent Order workstreams, governing ~90,000 technology hours annually for a major retail partnership, analyzing 127 high-risk business processes and controls, and leading complex digital platform implementations across multiple retail partners.

I’m passionate about simplifying complexity, building trusted partnerships, and creating accountability that helps organizations execute with confidence and consistency. I also use AI as a practical accelerator to improve decision-making, workflows, and program execution.

Experience

Work history, roles, and key accomplishments

USPB Data Program Manager, SVP

Citibank

Mar 2022 - Aug 2026 (4 years 5 months)

Directed multiple data-related Consent Order workstreams, coordinating execution across business, technology, data, transformation, and governance partners to meet regulatory milestones. Strengthened the Enterprise Process Owner Operating Model and established alignment for 200+ Investment Requests and 500+ EUC assets.

Program Management Regulatory Compliance Risk Management Process Governance Stakeholder Management Data Management EUC Remediation Process Taxonomy

Process ReEngineering Manager (Process Optimization), SVP

Citibank

Mar 2021 - Mar 2022 (1 year)

Led five cross-functional teams to analyze high-risk processes and controls, identifying improvement, automation, and risk-reduction opportunities across 127 business processes. Implemented a centralized Data Lake and redesigned the disputes intake process, generating efficiencies equivalent to approximately 10 FTE.

Process Reengineering Lean Risk Management Data Lake Process Improvement Automation Governance Cross functional Leadership

Partner Program Manager (Macy’s), SVP

Citibank

Jan 2018 - Mar 2021 (3 years 2 months)

Led program delivery and governance for the Citi-Macy’s partnership, managing two Partner Delivery Leads and coordinating stakeholders across a complex portfolio. Governed allocation of approximately 90,000 technology hours annually and provided executive oversight across approximately 100 technology initiatives.

Program Management Governance Stakeholder Management Portfolio Management Executive Reporting Partnership Management Technology Allocation

Process Architect, SVP

Citibank

Dec 2016 - Jan 2018 (1 year 1 month)

Developed end-to-end process maps and supporting documentation across complex business processes, identifying operational risks, process gaps, and control opportunities. Partnered with Risk & Controls to align controls to identified process risks and supported development of a new process governance organization.

Process Mapping Risk Management Control Process Governance Documentation Operational Risk

Senior Project Manager, VP

Citibank

May 2013 - Dec 2016 (3 years 7 months)

Led end-to-end business delivery for high-priority digital, technology, and regulatory initiatives, defining business requirements and aligning cross-functional stakeholders. Led defect management and resolution across multiple retail partner onboardings to a new Digital Payments platform.

Project Management Digital Payments Defect Management Stakeholder Management Business Requirements Regulatory Initiatives