Op Singh

Lead enterprise-wide governance initiatives to improve technology alignment, risk management, and compliance outcomes. Designed a federated operating model with SOPs and audit-ready documentation, launched a New Technology Request intake/review process, and increased delivery transparency through JIRA-based workflows and reporting.

Managed large-scale transformation programs focused on regulatory compliance, issue remediation, and enterprise risk reduction. Matured governance forums and built executive dashboards to improve program visibility while partnering with senior leadership to anticipate risks and resolve execution challenges.

Led multiple concurrent technology initiatives, delivering outcomes on time and within budget. Transitioned a 23-person team to modern delivery and Agile practices, directed onboarding and migration of 40 applications to an Amazon-based messaging platform, and owned forecasting, capacity planning, funding requests, and executive reporting.

Supported enterprise data governance and regulatory remediation efforts across all divisions. Tracked open regulatory issues and managed responses to FHFA Matters Requiring Attention (MRAs), coordinated vendors and multi-workstream execution, and produced work plans, RAID logs, and executive-level reporting.

Served as lead analyst for Loan Product Advisor, partnering with business and technical teams to elicit, document, and translate requirements. Created user stories and system documentation, performed gap analysis, supported end-to-end Agile delivery including UAT and production deployment, and acted as Scrum Master during resourcing constraints.

Supported a multifamily analytics application integrating data across divisions. Led stakeholder requirement walkthroughs, produced requirements and test cases with traceability artifacts, and performed data validation and analysis using SQL, Excel, and Access while supporting system, functional, and regression testing.

Supported mortgage banking transformation initiatives to reduce origination timelines. Led requirements gathering, BRD development, and gap analysis, executed backend data validation using Oracle SQL, and collaborated with QA, development, and business stakeholders.

Supported development of an online home loan application platform. Assisted with requirement analysis and process mapping, created wireframes and data mapping specifications, developed system test plans, and supported testing and deployment activities.

Assisted senior analysts with requirements documentation and process flow diagrams. Supported project tracking and helped clarify requirements during execution.