Open to opportunities

ehsan tabatabaei

@ehsantabatabaei

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Experienced technical support specialist with a focus on network management.

Iran

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What I'm looking for

I seek a role that offers growth opportunities and a collaborative environment.

I am a dedicated technical support specialist with a Bachelor's degree in Information Technology, specializing in network management. Over the past several years, I have honed my skills at Shatel Communication and Information Technology Group, where I have been responsible for installing software, hardware, and maintaining network security. My experience includes training employees on new systems and troubleshooting network errors, ensuring seamless operations for users.

Throughout my career, I have achieved significant milestones, such as representing Shatel Telecom at the Elecomp exhibition and successfully designing and implementing smart network solutions for various clients. My technical expertise is complemented by my ability to communicate effectively with customers, ensuring their needs are met and providing exceptional support. I am passionate about leveraging technology to enhance user experiences and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

Shatel Communication and Information Technology Group

Sep 2016 - Present (8 years 8 months)

Responsible for installing new software and hardware, setting up user accounts, monitoring system security, and providing technical support to users. Trained employees on new software and devices while maintaining network integrity.

Technical Support Installation Network Security User Training System Monitoring Troubleshooting Customer Support Anti Virus Installation

Salesperson

Asia Tech

May 2022 - May 2022 (-1 years 11 months)

Involved in the installation and operation of network systems for educational institutions. Responsible for selling network accessories and ensuring customer satisfaction through effective communication.

Sales Customer Communications Technical Support Problem Solving Installation Customer Satisfaction

Sales Support

Shatel Communication and Information Technology Group

Sep 2012 - May 2016 (3 years 8 months)

Engaged in customer service by answering inquiries about products and services, maintaining customer records, and assisting in sales processes. Responsible for preparing sales contracts and following up on customer feedback.

Customer Service Sales Support Product Knowledge Communication Skills Inventory Management Problem Solving Scheduling

Intern

Mapna Company

Jan 2007 - Apr 2008 (1 year 3 months)

Gained experience in computer sales and services, assisting in various technical tasks and customer interactions. Developed skills in network training and maintenance.

Customer Service Sales Support Communication Skills Problem Solving Technical Knowledge Team Collaboration

Education

Degrees, certifications, and relevant coursework

Islamic Azad University, North Tehran Branch

Bachelor of Information Technology, Information Technology

2012 - 2016

Activities and societies: Technical support for users, monitoring network usage, and backing up server data.

Studied Information Technology with a focus on network maintenance and technical support. Gained skills in installing new software and hardware, monitoring network usage, and training employees on new systems.