Titi Ashrafi
@titiashrafi
Service Desk Manager at همراهان تلکام, managing virtual servers, network services, and IT support.
IranWhat I'm looking for
At همراهان تلکام, I work as a Service Desk Manager, managing service desk tasks and assigning them to staff. My work includes supporting servers and services, troubleshooting Windows and Linux servers, and resolving network connectivity and routing issues.
Across my network and technical roles, I’ve installed and managed VMware environments, backup systems, monitoring tools, and network services. I’m currently able to work only remotely.
Experience
Work history, roles, and key accomplishments
Service Desk Manager
Hamrah Aval
Mar 2026 - Present (6 months)
Managed service desk operations and provided technical support for network and server infrastructure.
Senior Network Expert
Tebian Electronic Company
Mar 2022 - Jul 2023 (1 year 4 months)
Managed and maintained virtualized server environments, network infrastructure, and security systems.
Network Administrator
Dadeban Sazeh Company
Mar 2019 - Jul 2021 (2 years 4 months)
Administered network infrastructure, virtualized servers, and security systems.
Network Supervisor
Iranian Day Management and Technology
Dec 2017 - May 2018 (5 months)
Supervised network operations, managed virtualized servers, and implemented security solutions.
Senior Technical Expert
Behtarin Gostar Tig
Nov 2014 - Nov 2017 (3 years)
Provided technical support, installation, and training for company software and hardware.
Technical Expert
Toredo
Jun 2010 - Nov 2014 (4 years 5 months)
Provided technical support, installation, and training for software and hardware, including VOIP systems.
Education
Degrees, certifications, and relevant coursework
موسسه آموزش عالی علمی کاربردی
Associate Degree, Computer Software Engineering
Associate degree in Computer Software Engineering from موسسه آموزش عالی علمی کاربردی, spanning 1390 to 1393.
موسسه آموزش عالی علمی کاربردی هادی
Associate Degree, Computer Software Engineering
Associate degree in Computer Software Engineering from موسسه آموزش عالی علمی کاربردی هادی, spanning 1388 to 1390.
آموزشگاه مهندسی کندو
MTCNA, Network Engineering
Completed MTCNA certification from آموزشگاه مهندسی کندو in 1398, with a course duration of 40 hours.
کلاج ترس
VMware VCP, Virtualization
Completed VMware VCP certification from کلاج ترس in 1398, with a course duration of 50 hours.
شرکت کد فای ناریا
Kaspersky Security Center 11 Management, Security
Completed Kaspersky Security Center 11 management training from شرکت کد فای ناریا in 1398, with a course duration of 8 hours.
استاد دحیدر افجای
VMware vSphere: Install, Configure, Manage v6.5 (VSICM), Virtualization
Completed VMware vSphere: Install, Configure, Manage v6.5 (VSICM) training from استاد دحیدر افجای in 1397, with a course duration of 60 hours.
استاد روزبه کشاورز
MCSA, Network Administration
Completed MCSA certification from استاد روزبه کشاورز in 1396, with a course duration of 240 hours.
موسسه راهن سیستم
Network+, Networking
Completed Network+ certification from موسسه راهن سیستم in 1396, with a course duration of 60 hours.
Tech stack
Software and tools used professionally
Availability
Location
IranAuthorized to work in
Job categories
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