Jesus Enrique Olvera Marquez
@jesusenriqueolverama
I drive bilingual outbound prospecting, lead qualification, and customer engagement for B2B digital sales.
MexicoWhat I'm looking for
I've built 5+ years of bilingual sales and customer-facing experience across outbound prospecting, customer support, escalations, and KPI-driven environments.
At TravelLine Medios Digitales, I conducted outbound calls, qualified customer interest and conversion potential, tailored product explanations, managed follow-ups, and documented next steps in CRM systems.
At Teleperformance, I progressed from Bilingual Customer Service Representative to Supervisor, resolving escalations, coaching teams, monitoring quality and productivity, and improving customer experience in high-volume operations.
Most recently, I coordinated premium guest transportation and time-sensitive itineraries for World Cup 2026 event operations, keeping drivers, collaborators, and stakeholders aligned through bilingual, high-touch service.
Experience
Work history, roles, and key accomplishments
Bilingual Sales Representative
TravelLine Medios Digitales
May 2022 - Dec 2025 (3 years 7 months)
Conducted outbound calls to potential customers, identified needs, and managed follow-ups. Delivered persuasive product explanations and documented interactions in CRM systems.
Education
Degrees, certifications, and relevant coursework
Instituto Politecnico Nacional
Bachelor of Business Administration, International Business
Pursuing a Bachelor of Business Administration in International Business, with coursework concluding in 2026.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
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