Looking for a job

Iyari Serrano Acevedo

@iyariserranoacevedo

Message

I build customer relationships through high-volume sales communication, needs assessment, and timely follow-up.

Mexico

Message

What I'm looking for

I'm looking for a customer service, sales, or administrative role where I can build client relationships, solve customer needs, manage information accurately, and contribute to measurable business goals.

I've supported customer acquisition at Banco Plata through high-volume outbound calls, needs assessment, product explanations, personalized recommendations, and lead follow-up.

I've also organized administrative records and verified information through Ventanilla Digital for the Secretaría de Ciencia, Humanidades, Tecnología e Innovación del Estado de Puebla. In public transportation social service, I assisted users with technical and service issues, documented incidents, and helped coordinate daily operations.

With a Bachelor's degree in International Relations and B2 English proficiency, I bring clear communication, organization, information management, and a solution-oriented approach to customer-facing and administrative work.

Experience

Work history, roles, and key accomplishments

Telesales Agent

Banco Plata

May 2025 - Aug 2025 (3 months)

Conducted high-volume outbound calls to promote financial products, build customer relationships, and meet sales targets. Managed follow-ups and maintained accurate customer records.

Customer Service Outbound Sales Lead Follow Up CRM Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Benemérita Universidad Autónoma de Puebla

Bachelor's Degree, International Relations

2021 - 2025

Pursued a Bachelor's Degree in International Relations, developing competencies in research, analytical thinking, communication, information management, public administration, and cross-cultural communication.