Efe Kanu
@efekanu1
Customer-focused E-commerce Specialist with 5+ years of experience.
What I'm looking for
I am an E-commerce Specialist with over five years of experience in online sales, digital marketing, SEO, and customer service. My journey in the e-commerce sector has equipped me with the skills to manage platforms like Shopify and Amazon effectively. I excel in optimizing product listings and implementing data-driven marketing strategies that drive growth and enhance customer experiences.
In my recent role as an HR/Admin Officer, I provided administrative support that significantly improved customer service operations and client satisfaction scores. My previous experience as a Sales Executive allowed me to exceed sales targets consistently while delivering personalized support to clients. I take pride in my ability to analyze market trends and refine sales strategies, which has led to increased brand loyalty and customer retention.
Throughout my career, I have been recognized for my contributions, including securing the 'Top Sales Performer' award multiple times. I am passionate about leveraging e-commerce innovations to enhance business performance and am always eager to learn and grow in this dynamic field.
Experience
Work history, roles, and key accomplishments
HR/Admin Officer
Vaness Integrated Services
Sep 2023 - Present (1 year 9 months)
Providing administrative support and managing customer service operations, leading to improved client satisfaction scores and increased efficiency in employee onboarding and payroll processing.
Sales Executive
Lekki Gardens
Mar 2020 - Feb 2023 (2 years 11 months)
Delivered personalized support to clients, conducted market research, and consistently exceeded sales targets by leveraging customer engagement and negotiation skills.
Customer Service Supervisor
SlimGirl Nigeria
Jul 2016 - Aug 2019 (3 years 1 month)
Managed a team of customer service representatives, optimized product listings, and implemented process improvements, resulting in increased customer satisfaction and brand loyalty.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, Drama and Theatre Arts
2010 - 2014
Completed a Bachelor of Arts in Drama and Theatre Arts, focusing on the study of performance, production, and the cultural significance of theatre. Engaged in various projects that enhanced understanding of dramatic arts and their application in society.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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