Efe Kanu
@efekanu
Customer-focused professional with 5+ years in client relations.
What I'm looking for
I am a customer-focused professional with over five years of experience in customer service, client relations, and administrative support. My career has been dedicated to enhancing customer satisfaction and resolving issues efficiently. I have a strong background in CRM tools, particularly Salesforce, and I am skilled in data analysis and workflow optimization.
In my role as a Sales Executive at Lekki Gardens, I built and maintained strong client relationships, which significantly increased repeat business and referrals. I consistently exceeded sales targets by providing exceptional customer support throughout the sales process. Prior to that, as a Customer Service Supervisor at SlimGirl Nigeria, I managed a team of customer service representatives, improving both efficiency and customer satisfaction through effective training and conflict resolution strategies.
Experience
Work history, roles, and key accomplishments
Sales Executive
Lekki Gardens
Mar 2020 - Mar 2023 (2 years 11 months)
As a Sales Executive, I built and maintained strong client relationships, provided customer support throughout the sales process, and conducted market research to identify customer needs. I consistently exceeded sales targets through effective interpersonal skills and negotiation abilities.
Customer Service Supervisor
SlimGirl Nigeria
Jul 2016 - Aug 2019 (3 years 1 month)
In my role as Customer Service Supervisor, I managed and trained a team of representatives, resolved escalated complaints, and developed service strategies to enhance customer experience. I also monitored interactions and provided feedback to improve service quality.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, Drama and Theatre Arts
2010 - 2014
Grade: Honors
Studied Drama and Theatre Arts, focusing on various aspects of performance, production, and the theoretical underpinnings of the arts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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