Efe KanuEK
Open to opportunities

Efe Kanu

@efekanu

Customer-focused professional with 5+ years in client relations.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer-focused professional with over five years of experience in customer service, client relations, and administrative support. My career has been dedicated to enhancing customer satisfaction and resolving issues efficiently. I have a strong background in CRM tools, particularly Salesforce, and I am skilled in data analysis and workflow optimization.

In my role as a Sales Executive at Lekki Gardens, I built and maintained strong client relationships, which significantly increased repeat business and referrals. I consistently exceeded sales targets by providing exceptional customer support throughout the sales process. Prior to that, as a Customer Service Supervisor at SlimGirl Nigeria, I managed a team of customer service representatives, improving both efficiency and customer satisfaction through effective training and conflict resolution strategies.

Experience

Work history, roles, and key accomplishments

LG

Sales Executive

Lekki Gardens

Mar 2020 - Mar 2023 (2 years 11 months)

As a Sales Executive, I built and maintained strong client relationships, provided customer support throughout the sales process, and conducted market research to identify customer needs. I consistently exceeded sales targets through effective interpersonal skills and negotiation abilities.

SN

Customer Service Supervisor

SlimGirl Nigeria

Jul 2016 - Aug 2019 (3 years 1 month)

In my role as Customer Service Supervisor, I managed and trained a team of representatives, resolved escalated complaints, and developed service strategies to enhance customer experience. I also monitored interactions and provided feedback to improve service quality.

Education

Degrees, certifications, and relevant coursework

University of Benin logoUB

University of Benin

Bachelor of Arts, Drama and Theatre Arts

2010 - 2014

Grade: Honors

Studied Drama and Theatre Arts, focusing on various aspects of performance, production, and the theoretical underpinnings of the arts.

Tech stack

Software and tools used professionally

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Efe Kanu - Sales Executive - Lekki Gardens | Himalayas