edward salcedo

I am a dedicated customer service agent with extensive experience in providing exceptional support for renowned brands such as El Corte Inglés, Amazon, and DHL. My journey in customer service began at Alorica Colombia, where I quickly distinguished myself as a top-performing agent, achieving a perfect score in metrics and earning recognition for my ability to resolve customer inquiries efficiently. My commitment to excellence is reflected in my consistent recognition for customer satisfaction and conduct.

In addition to my customer service expertise, I hold a degree in Graphic Design and Digital Illustration from the Professional Drawing Academy in Cali, Colombia. This educational background has equipped me with a strong foundation in design principles and software management, enabling me to create visually compelling illustrations and graphics. I am proficient in various design tools, including Illustrator, Photoshop, and Corel Painter, which complement my customer service skills by allowing me to communicate effectively and creatively with clients.