ES
Open to opportunities

edward salcedo

@edwardsalcedo

Bilingual customer service agent with a background in graphic design.

Colombia

What I'm looking for

I seek a role that values creativity and customer engagement, offering growth opportunities.

I am a dedicated customer service agent with extensive experience in providing exceptional support for renowned brands such as El Corte Inglés, Amazon, and DHL. My journey in customer service began at Alorica Colombia, where I quickly distinguished myself as a top-performing agent, achieving a perfect score in metrics and earning recognition for my ability to resolve customer inquiries efficiently. My commitment to excellence is reflected in my consistent recognition for customer satisfaction and conduct.

In addition to my customer service expertise, I hold a degree in Graphic Design and Digital Illustration from the Professional Drawing Academy in Cali, Colombia. This educational background has equipped me with a strong foundation in design principles and software management, enabling me to create visually compelling illustrations and graphics. I am proficient in various design tools, including Illustrator, Photoshop, and Corel Painter, which complement my customer service skills by allowing me to communicate effectively and creatively with clients.

Experience

Work history, roles, and key accomplishments

I2

Customer Service Agent

Intouch 24

Feb 2023 - Sep 2023 (7 months)

Partnered with American companies such as Amazon and DHL, utilizing platforms like Salesforce and Five9 to provide customer service.

TR

Customer Service Agent

Transcom

Dec 2023 - Aug 2023 (-1 years 8 months)

Worked as a Customer Service Agent providing service for the Spanish brand El Corte Inglés. Recognized for positive customer service attitude and quick learning abilities.

PA

Graphic Designer and Digital Illustrator

Professional Drawing Academy

Aug 2017 - Feb 2023 (5 years 6 months)

Graduated as a Graphic Designer and Illustrator, learning the use of design software and creating illustrations using graphic resources.

Education

Degrees, certifications, and relevant coursework

PA

Professional Drawing Academy

Graphic Designer and Digital Illustrator, Graphic Design

2017 - 2021

I graduated as a Graphic Designer and Illustrator. I learned the proper use of design and multi-platform software, as well as the creation of illustrations using graphic resources for their elaboration.

Tech stack

Software and tools used professionally

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edward salcedo - Customer Service Agent - Intouch 24 | Himalayas