Open to opportunities

Miguel Sánchez

@miguelsnchez

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Proactive graphic designer with experience in customer care.

Colombia

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What I'm looking for

I am looking for a role that allows me to utilize my design skills while contributing to customer satisfaction and team success.

As a graphic designer with a T.S.U degree, I pride myself on being proactive, creative, and responsible. My educational background from Tecnologico Unir has equipped me with the skills necessary to tackle design challenges effectively. I have a strong passion for problem-solving and delivering high-quality work.

In my professional experience at Emergia, I have worked in various roles, including as a call center advisor and in back office support for social media and emergencies. This diverse experience has honed my ability to communicate effectively and manage customer needs efficiently, ensuring a positive experience for all clients.

Experience

Work history, roles, and key accomplishments

Current

Back Office Emergencias

Current

Emergia

Mar 2022 - Jan 2023 (10 months)

Managed emergency back office operations, coordinating responses and solutions for urgent customer issues. Ensured effective communication and resolution of problems.

Crisis Management Customer Support Problem Solving Communication Time Management

Back Office Redes Sociales

Emergia

Feb 2022 - Mar 2022 (1 month)

Handled back office operations for social media, ensuring timely responses and engagement with customers. Focused on maintaining brand presence and customer satisfaction.

Social Media Management Customer Engagement Content Creation Communication Problem Solving

Asesor Call Center

Emergia

Jan 2022 - Feb 2022 (1 month)

Worked as a call center advisor for a campaign with Enel Colombia, providing customer support and assistance. Responsible for managing inquiries and resolving issues effectively.

Customer Service Communication Problem Solving Call Center Operations Time Management