Open to opportunities

Eduardo Piedrahita

@eduardopiedrahita

Message

Bilingual customer service representative with 3+ years resolving complex issues for U.S. customers.

Colombia

Message

What I'm looking for

I’m looking for a bilingual customer service role where I can resolve complex issues, support customers across channels, and maintain strong CSAT by managing escalations, meeting KPIs, and following compliance standards.

I’m a bilingual customer service advisor with 3+ years of experience supporting U.S.-based customers in English and Spanish. I’m known for resolving complex issues, handling high-volume interactions, and delivering excellent service through calls, emails, and chats.

Across roles at TaskUs, Alorica, Teleperformance, and Meneses Law, I’ve managed multichannel support, handled sensitive client situations, and maintained strong CSAT by managing escalations and collaborating with internal teams. I also built capability in compliance, documentation, follow-ups, and collection-related payment negotiations and account resolution.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

Meneses Law

Dec 2025 - Mar 2026 (3 months)

Provided bilingual client support for legal inquiries and case updates, managing communications via calls, emails, and chat. Maintained accurate documentation and delivered high-quality service in sensitive situations.

Customer Support Case Management Documentation Email Support Chat Support Client Relationship Management

Bilingual Collection Agent

Alorica

Sep 2025 - Dec 2025 (3 months)

Handled inbound and outbound U.S. collections calls, negotiating payment arrangements and resolving outstanding account balances. Ensured compliance with collection regulations and met performance targets and KPIs.

Account Reconciliation Customer Support & Compliance Outbound Calling KPIs

Bilingual Customer Service Rep

TaskUs

Feb 2023 - Aug 2025 (2 years 6 months)

Provided multichannel bilingual support via email, chat, and phone, assisting customers with DailyPay app issues. Resolved escalations and collaborated with internal teams to maintain high CSAT.

Customer Support Multichannel Support Email Support Chat Support Phone Support Escalations DailyPay Support CSAT Cross Functional Collaboration

Bilingual Customer Service Rep

Teleperformance

May 2022 - Dec 2022 (7 months)

Handled inbound bilingual calls for billing and mobile services while providing technical support. Met KPIs including CSAT, FCR, and AHT through effective troubleshooting and service delivery.

Technical Support Billing Support Troubleshooting KPIs CSAT