Luna Marulanda

I’m a bilingual customer support professional with nearly three years of experience supporting U.S.-based clients. I help clients through account negotiation, dispute resolution, and case follow-up—staying calm, precise, and focused on outcomes.

In my dispute resolution work, I managed bank account dispute processes with U.S. credit bureaus. I verified and updated account information (balances, status, and reporting details) and communicated with collection agencies and legal representatives to validate case information.

I’m skilled in customer communication, problem-solving, and account management, with a strong habit of maintaining accurate internal records. I coordinate legal follow-ups, track case developments, and provide clear updates to clients throughout the account resolution process.

I thrive in fast-paced, remote environments where accuracy and responsiveness matter. I bring conflict resolution, time management, and remote work adaptability to every case, aiming for high-quality service and positive client relationships.